Support
Contact Goi Labs for support, product questions, and access issues.
Support currently routes through email. Use this page for account issues, product questions, portfolio inquiries, and basic operational support. The fastest way to reach us is to send a clear email with the product name and enough detail to reproduce the issue or understand the request.
support@goilabs.comFor faster handling, include the product name, a clear summary of the issue, and any relevant screenshots or error details.
If the request is urgent, mention that explicitly in the email subject line.
Goi Labs currently aims to review support emails as quickly as practical, but response times may vary depending on product scope, request complexity, and business hours.
What to include
Product name: Nutrixa, Shiftor, or general Goi Labs inquiry.
Issue summary: what happened and what you expected instead.
Environment: device, browser, operating system, or app version if relevant.
Urgency: mention if access, billing, or operational work is blocked.
Contact details: use the email address where you want the response.
Support scope
General product questions
Account access issues
Feedback and bug reports
Partnership or portfolio inquiries
Privacy and legal contact routing
Current support model
Goi Labs currently handles support through direct email rather than a dedicated ticketing portal. A fuller support center can be added later if customer volume grows.
If your request concerns a specific product workflow, include the product name in the subject line so the message can be categorized correctly from the start.